Frequently Asked Questions
How fast will I get my quote?
Right now. As soon as you submit this form, you’ll get an instant quote based on your home’s size — no waiting days for a callback.
Are your cleaners vetted?
Yes. Every cleaner is background-checked, professionally trained, insured, and bonded. They are W-2 employees of Golden Rule — never subcontractors.
What’s included in a standard clean?
Top to bottom: kitchens, bathrooms, bedrooms, living spaces. Floors vacuumed and mopped. Surfaces dusted and disinfected. We bring our own eco-friendly supplies.
Do I need to be home during the cleaning?
Not unless you want to be. Most of our recurring clients give us a key or door code and come home to a clean house. We’re fully insured for unattended cleans.
What’s your cancellation policy?
24 hours notice and there’s no fee. Less than 24 hours and there’s a small reschedule fee. Life happens — we work with you.
How do you handle issues with a clean?
48-hour reclean guarantee. If something wasn’t done to your standard, call us within 48 hours and we’ll come back to fix it at no charge.
Where do you service?
Springfield IL and St. Charles MO areas. Not sure if we cover your zip? Submit the form and we’ll let you know within minutes.